Frequently Asked Questions

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• A floating license is automatically assigned and removed from your computer when you open or close our products. This makes it very easy to share a license or use it at work and from home.
• A node-locked license will be automatically tied to the computer. After manually unlocking the license, you will have to wait 24 hours before you it can be used on a different computer.

• In the Render Manager go to Settings > Support > Collect Logs select the computers involved press Collect and send us the created zip file
• In cases when the automatic log collector is not available, for example when the problem occurs during the loading phase you will need to get the logs manually. To do that please go to C:\Users<username>\AppData\Roaming\Pulze Service\logs and send us the files from the relevant dates

This error message is coming from 3ds Max and it means that the application crashed due to an error. Read more about this problem here and here.

Rendering your 3ds Max scene over the network is often more sensitive than doing it on your local workstation. Render Manager tries to detect the problem and show it to you in the job details, but in some cases, you might only find a message like: “An unexpected exception has occurred” or similar. Here are some tips that will help you:

• Make sure all your textures are collected and located on a drive that is accessible by all the relevant computers that need to render the file.
• Make sure that the version of 3ds Max and plugins are correct (just in case Render Manager did not notify you or you bypassed the warning).
• Check the log of 3ds Max and read about the details of the error. You can read more about the 3ds Max log here.

The log of 3ds Max is located at %LOCALAPPDATA%\Autodesk\3dsMax\XXXX - 64bit\ENU\Network\Max.log where XXXX should be the version of 3ds Max.

You can easily open this file with notepad or any other text editor.

If your 3ds Max crashed during a job and Render Manager reported this error: “An unexpected exception has occurred”, it is good practice to search for this line in the log towards the bottom and then read the lines above that. Most likely you will find the cause of the problem that lead to the crash.

Please note that by default 3ds Max clears its log file very frequently and any additional step taken after the incident that you are looking for might remove the error that you are looking for. You can change the number of log files maintained in the 3ds Max Presences > Files > Log File Maintenance

You can use the asset tracker of 3ds Max to locate the missing textures, or you can use the Relink Bitmaps script. For collecting and relinking your assets to one folder you can use the Collect Asset script. You can read more about this in our blog post: https://www.pulze.io/blog/better-network-rendering

You will need 1 license per computer where you would like to install and use the Render Manager. Both workstations and render nodes require the same license and there are no differences in pricing.

As an example, if you have 2 workstations and 5 render nodes you will need to buy 7 render manager licenses.

Yes you can!
Just head over to your subscriptions panel and press the “Edit subscription” on the desired product.

If you would like to add more licenses to your existing subscription please contact our support for assistance.