FAQ

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Failed payment attempts, VPN and restricted countries

general

Failed payment attempts, VPN and restricted countries

If you are using VPN, or any other geo location obscuring, can cause FastSpring’s payment processor (our payment provider) to throw an error or even block you temporarily.

Also, unfortunately FastSpring has a list of restricted countries, that we can do nothing about. Check it against your location, and if it’s not there, try again without a VPN.
https://fastspring.com/terms-use/restricted-countries/

If you are not using VPN and are not using any email address, payment method, or billing address associated with the restricted countries, and still having issues, let us know at support@pulze.io !

Sep 16, 2024